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Canon Levels Up Customer Service for Travelling Photographers with the Asia Traveller Protection Programme

Siddharth Dhongle | September, 16 2015

Canon customers can now avail professional Canon repair services overseas
Canon India today launched the Asia Traveller Protection Programme (ATPP), a service reinforcing Canon’s commitment to customer service. This value-added initiative provides customers access to professional Canon repair services for their cameras and lenses across 12 countries in Asia. Canon customers can travel easy, knowing that unexpected costs of repairs on their travels covered under their prevailing warranty will be reimbursed back in their home country. The flexible and timely solution to resolve potential equipment problems promises Canon customers reliable care and greater peace of mind. 

Commenting on this programme, Mr. Andrew Koh, Vice President of Consumer Imaging and Information Center, Canon India said, “For the travelling photographer, nothing can be more inhibiting than the thought of missing out on picturesque moments if your camera stops working.  ATPP is an opportunity for us to magnify the reach of Canon’s ecosystem and assist our customers while they are overseas. It ensures that our customers benefit from an overall Canon experience, even post the purchase of our product,”

How to avail ATPP benefit

To avail ATPP benefit, customers purchase Canon product accompanied with an official warranty card and log on to Canon edge website to register for warranty.

ATPP benefit can be availed only if the camera is under warranty period. The ATPP covers EOS DSLR camera, EF/EF-S lenses, EOS M (interchangeable-lens Mirrorless camera) and digital compact camera.
The ATPP runs across 12 countries in Asia - China, Hong Kong, South Korea, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam
Should the need for repair arise during the customers’ travel to any of the 12 countries, they can simply visit the local authorized Canon Service Centre for the required repair and retain all necessary proofs of services and receipts provided by respective country’s service centre. Products should still be under warranty period when presented for repair under the ATPP programme. Upon return from the visiting country, customers can provide the proof of warranty card, original invoice of repair cost and other necessary documents at home country Canon Service Centre or collection point. Post that reimbursement costs for repair can be processed further. Costs will only be reimbursed to the extent they relate to repairs covered under the warrantied terms and conditions.

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